Shipping and Returns
Shipping & Returns
1. Local deliveries within Singapore only, including Sentosa island and Tuas.
2. No delivery to restricted entry areas such as Changi Airport, Jurong Island and all military camps.
3. Self collection or pick-up is not allowed at the moment.
4. Standard shipping fee of $4 applies per order, per location. If you wish to deliver items to 2 or more locations, kindly place 2 or more separate orders.
5. FREE SHIPPING for all orders of $60 and above.
6. All orders will be delivered between 3 to 5 working days from the date of order confirmation.
7. All orders placed will be processed and packed the next working day. It will be picked up by our logistics partner the following day and delivered to you within 2 to 3 days*. (*Due to high shipping volume during the peak sales periods, we seek your understanding that delivery may be delayed.)
8. Delivery timing will be between 9am to 10pm every day, except Sundays, eve of PH and PH.
1. We apologise that we are unable to ship internationally at this moment. Please do not check out your cart if you have entered a delivery address outside of Singapore.
2. We reserve the right to retain any payment gateway fees incurred, in the event you have made payment for delivery outside of Singapore and require a refund. Only a partial refund will be provided.
RETURN, REFUND AND EXCHANGE POLICY
1. Product refunds, returns and exchanges will be handled on a case-by-case basis.
2. Please contact us if you wish to refund, return or exchange your order within 3 days of receiving the parcel. Kindly reach out to us via the following channels:
- Whatsapp chat: Click on the Whatsapp icon on the bottom right corner of the screen and chat with us!
- Email: firstname.lastname@example.org
- Contact form on our website
3. We reserve the right not to entertain refund, return or exchange requests if:
- you have failed to inform us of your request within 3 days of receiving the parcel,
- the product seal has been damaged the product has been opened and used
- the returned product is not in its original condition
4. We reserve the right to retain any payment gateway fees incurred for credit card refunds if:
- you cancel the order or return the product due to a change of mind
- you ordered the wrong product
5. For returns and exchanges, you may be required to bear the additional shipping charges.
6. Kindly note that for orders that have been refunded or returned, we are unable to refund any vouchers or reward points that have been used during the initial purchase.